Top 10 Salesforce Consulting/Service Companies - 2020
In CRM, Salesforce has amazed the sales and marketing world by rendering a distinct set of industry-specific capabilities and functionalities. Salesforce has made the companies comprehend the importance of using consumer data for communicating with customers by using real-time messages, continuously changing data, and more.
At present, organizations are redefining extremely important workflows, as they start from guiding AI to scaling it. The Sales Cloud allows AI to identify the best chances and offer persistent outlooks through a sales analytics app that capture more perfection to the predictions. As such, the platform has made it feasible to introduce AI technologies into the CRM process through its Salesforce Einstein feature. Applying this solution into CRM processes empowers the organizations to make quicker, better-informed decisions for customers and segmented groups. Coupled with writing tools such as Trust My Paper, Evernote, and Studicus, businesses can provide customer-centric, personalized content and service to individual leads. Thus, each customer will have a better-personalized experience due to strengthened AI curation, resulting in more favorable brand outreach. On the other hand, Salesforce expanded Customer 360 with new features that make it more convenient and assembles the fragmented customer data across an entire organization, and facilitate companies to deliver integrated customer engagement at scale. Also, Salesforce Mobile has helped businesses to collaborate from a centralized, mobile-first feature list focused on customer servicing and cross-platform integration.
In light of the current crisis, Salesforce has designed a solution specifically for the pandemic. The solution provides business owners an opportunity to stay in closer touch with both customers and remote employees who cannot attend the office space during the crisis. Salesforce offers the possibility of worldwide collaboration, follower engagement, and efficient use of existing data, aiming to keep things moving during the current situation.
Keeping the rapid transformations in the realm of Salesforce in mind, CIOReview has compiled a list of most promising Salesforce companies. With several innovative technological capabilities and success stories up their sleeves, these selected organizations are continually proving its mettle in the field of Salesforce. We hope this issue of CIOReview helps you build the partnership you and your firm need to foster a technologically-driven environment.
We present to you CIOReview’s “10 Most Promising Salesforce Consulting/ Service Companies - 2020.”